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Esther E

1 reviews | Active since Oct 2017

28 Jul 2023, 16:16

No communication

In the beginning they were excellent with communication and keeping a person updated. After your first installment they just stop answering emails, and just communicating. My life policy were in my husband's name with mý previous surname! And asking them to update information, is like talking to myself. We're very impressed, but not so much anymore.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply28 Jul 2023, 16:18
Official
Dear Esther E, 

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters.