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Olwethu M

1 reviews | Active since Nov 2021

10 Nov 2021, 04:45

No communication

I am having the worst experience.

Communication is the worst, my consultant is Tapiwa and his supervise is Jody. There is no communication at all, my budget is still not approved, it's been two months in the process of application and nothing is happening. I have been sending emails to get some progress status, nothing yet, my consultant said on our last conversation that I should continue paying little that I have on these accounts while they process. But my question is how long does this process take?

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Replies (3)
DebtBusters SA
DebtBusters SA's reply10 Nov 2021, 08:02
Official
Dear Olwethu M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 
OM
Olwethu M's update10 Nov 2021, 11:55
Reviewer Update
Thank you for the prompt response. My issue is being attended to and the profile status has been communicated with me.
DebtBusters SA
DebtBusters SA's reply10 Nov 2021, 15:29
Official
Dear Olwethu M

Thank you for your response

Regards
DebtBusters