DB
Dewald B

1 reviews | Active since Nov 2020

04 Nov 2020, 10:58

No clearance certificate

Paid off debt review in March 2020 and still waiting for a clearance certificate. Ne feedback from any agents. No email replies. The 21 working day deadline has been exceeded and we are reaching 40 working days since last feedback received. I am hoping you can help me resolve this.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply04 Nov 2020, 11:08
Official
Dear Dewald B

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters