No call back or response to email.

I have been trying to get hold of someone at debt busters and even went on the site to get a call back. I have been sending my paid up letter to them to update my profile. So I tried to get in touch with him to know how long it will take to get my name cleared. I have been passed over from pillar to pillar to end up with someone that just drops the call after me explaining everything. All I want is just a follow up or a response to an email. They claim they the best but the customer service is horrible. This is not the first I have this experience but surely it not good for a company to be getting these reviews because of lack of training or someone just not happy in there job to be treated like this. But yes this is how frustrating it is.