No balance reduction and zero communication – DebtBusters / Hyphen PDA

I am extremely frustrated with the lack of progress and communication regarding my debt review. Every month, Hyphen PDA debits nearly R4019 from my account, yet my total debt balance remains stagnant instead of decreasing. To make matters worse, I am still receiving collection messages from my creditors. I sent emails requesting an explanation last Thursday and followed up again on Friday, but I have received no response. I need an urgent breakdown of where my payments are going and why my balances are not dropping. Please contact me immediately.