No Assistance from Debt Busters for settlement of accounts

Item: DebtBusters SA
Rating: 1
Author: Lee-Anne Goosen

I have logged numerous queries since beginning of the month of December to get a settlement amount for the outstanding debt as I want to settle everything and get my name cleared. The balances are not getting updated on smart cents or my hyphem payments regardless of the tmfact that I have been paying more than my agreed amount on my payments. Please get my actual balances from all my creditors and update your systems. I was supposed to only be on debt review for 5 years and I am now currently on 6!! I am seriously starting to doubt your guys integrity and services as I am not getting a clear indication ever of where I actually stand with my payments and creditors. And getting very frustrated. Calling your call Centre is hopeless because you hold on for ever. Please get someone to call me ASAP and VERY URGENTLY!!!!!! According to my FNB balances I owe much less than what you guys are telling me. I need urgent feedback. Please see attached Screenshots of my actual balances I still owe according to my bank

Helpful (0)

Replies (2)

DebtBusters SA's replyOfficial

30 Dec 2021, 07:49

Dear Lee-anne G

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters

DebtBusters SA's reply30 Dec 2021, 07:49

Official

Lee-Anne Goosen's updateReviewer Update

23 Jan 2022, 20:57

Got a call from Denver from the escalation dept. Managed to get my settlement about, and now all of sudden getting calls from Absa whom states that after a year of being paid off I still have a amount outstanding. Have made Denver aware where he then requested me to get a statement from Absa which I did and forwarded it to him. That was more than a week ago, and still no feedback. Have submitted another complaint seeing that that is the only way to get someone to contact you from Debt Busters. Managed to get a contact person at the ombudsman, so that wil be my next point of contact should I not get a satisfactory solution by tommorrow from Debt Busters. I am so tired of u you guys giving me the run around for the last year. I'm done

Lee-Anne Goosen's update23 Jan 2022, 20:57

Reviewer Update