No Answers and portal has conflicting information

Initially I gave this a 5 star rating but over the last week I have gotten so frustrated with the company. My profile on my portfolio is completely different to actuals. I was getting so happy to see my unsecured loans will be paid off in next 2 months on my profile, but apparently it's not like that. All I am asking for is a view of when when will my unsecured debts be paid up. I am not getting this information at all, the consent form has a term which is not what I am looking for, does not give start to end dates. the portal is wrong as it does not tie up with actuals. I have emailed about 10 times and not getting the one answer I want. My question is not rocket science. I am so frustrated as I was so happy but it seems like Debt busters do not actually update online profiles on their portal.