1 reviews | Active since Nov 2017
No Agreement on Payback Amount
I started my Debt Review process with Debt Busters, and they came back to me with an amount that I couldn't afford. They then told me to fill in the forms in any case which I did, because I thought they would come back with an affordable amount. They cam back with an amount that I still couldn't afford which I told the consultant. He then said he would call me back the next day; I am still waiting for that call. But they put me into Debt Review without informing me or me agreeing to an amount. Now when I want to cancel with them they are not responding to anything. I found another company that is willing and able to help me. Debt Busters you can have a nice website and adverti*****ts but if you can't help somebody in need then that means nothing!! I would not recommend you to my worst enemy!
Dear Mr Giliomee,
Please accept our apologies for the inconvenience caused by your experience.
We have since investigated and found that the amount quoted to you is the bare minimum in order to service the interest on your accounts and negotiate feasible rearrangements. Debtbusters prides our self on living our values, one being integrity.Accepting you as a client would not have been in your best interest thus the application could not proceed.
Another value we are passionate about is service excellence, our record of being voted the best debt counselor in the industry for the past few years speaks to this achievement. We are very disappointed to learn a follow-up call regarding the outcome your application was not done, we can, however, confirm the consultant called you back yesterday to explain the situation and outcome of our decision.
In terms of placing you under debt review without consent, we have to dispute this allegation as consent was given by yourself to commence the application,furthermore as per your report an amount was communicated however it was found to be unaffordable.
In terms of your new debt counselor, we confirm that all relevant documentation was provided to them.
Once again we do apologize for the inconvenience caused.
Kind Regards
DebtBusters Escalation Team
Dear Mr Giliomee,
Please accept our apologies for the inconvenience caused by your experience.
We have since investigated and found that the amount quoted to you is the bare minimum in order to service the interest on your accounts and negotiate feasible rearrangements. Debtbusters prides our self on living our values, one being integrity.Accepting you as a client would not have been in your best interest thus the application could not proceed.
Another value we are passionate about is service excellence, our record of being voted the best debt counselor in the industry for the past few years speaks to this achievement. We are very disappointed to learn a follow-up call regarding the outcome your application was not done, we can, however, confirm the consultant called you back yesterday to explain the situation and outcome of our decision.
In terms of placing you under debt review without consent, we have to dispute this allegation as consent was given by yourself to commence the application,furthermore as per your report an amount was communicated however it was found to be unaffordable.
In terms of your new debt counselor, we confirm that all relevant documentation was provided to them.
Once again we do apologize for the inconvenience caused.
Kind Regards
DebtBusters Escalation Team
Dear Mr Giliomee,
Please accept our apologies for the inconvenience caused by your experience.
We have since investigated and found that the amount quoted to you is the bare minimum in order to service the interest on your accounts and negotiate feasible rearrangements. Debtbusters prides our self on living our values, one being integrity.Accepting you as a client would not have been in your best interest thus the application could not proceed.
Another value we are passionate about is service excellence, our record of being voted the best debt counselor in the industry for the past few years speaks to this achievement. We are very disappointed to learn a follow-up call regarding the outcome your application was not done, we can, however, confirm the consultant called you back yesterday to explain the situation and outcome of our decision.
In terms of placing you under debt review without consent, we have to dispute this allegation as consent was given by yourself to commence the application,furthermore as per your report an amount was communicated however it was found to be unaffordable.
In terms of your new debt counselor, we confirm that all relevant documentation was provided to them.
Once again we do apologize for the inconvenience caused.
Kind Regards
DebtBusters Escalation Team
Dear Mr Giliomee,
Please accept our apologies for the inconvenience caused by your experience.
We have since investigated and found that the amount quoted to you is the bare minimum in order to service the interest on your accounts and negotiate feasible rearrangements. Debtbusters prides our self on living our values, one being integrity.Accepting you as a client would not have been in your best interest thus the application could not proceed.
Another value we are passionate about is service excellence, our record of being voted the best debt counselor in the industry for the past few years speaks to this achievement. We are very disappointed to learn a follow-up call regarding the outcome your application was not done, we can, however, confirm the consultant called you back yesterday to explain the situation and outcome of our decision.
In terms of placing you under debt review without consent, we have to dispute this allegation as consent was given by yourself to commence the application,furthermore as per your report an amount was communicated however it was found to be unaffordable.
In terms of your new debt counselor, we confirm that all relevant documentation was provided to them.
Once again we do apologize for the inconvenience caused.
Kind Regards
DebtBusters Escalation Team