1 reviews | Active since May 2022
No after contract expired assistance from Debtbusters
After numerous attempts to receive assistance from Debtbusters, it has lead us to post it on here.
We have been sent a summons from C&A FRIENDLANDER attorneys for the non payment of one Direct Axis account.
Long story short, my contract with Debtbusters ended in September 2019. In 2021, Direct Axis comes back to me and says I still owe them money. I contacted Debtbusters and asked them for the Hyphen PDA statements. On the statements there's two Direct Axis accounts. One of them being the one in question. We sent this to the attorneys but they did not accept it.
The next step was to request the banking details of where the payments went. I received it and the bank account number for this account, was the reference number. Not sure how you worked that out.
I want to know what happened to the money you had to pay over to Direct Axis?? It seems rather pecu**** that Direct Axis did not receive it but it was part of the payment I made every single month.
My payments to you was on time every month but now when my contract expired and you need to explain where the money went, your customer service as magically disappeared.
The next step would be to get into contact with my lawyer. Think of how you will sort this out without my lawyer getting involved
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
