1 reviews | Active since Feb 2024
No accountability.
Good day,
Over a week ago I requested my settlement balance as I have the funds available to settle my debt review balance completely. I was advised that the settlement team will be in contact. After 2 days I called the call centre as I haven't heard anything. They advised that the settlement team is busy with the process and it normally takes 3 - 5 working days.
After the 5 working days passed, I called the call centre again as I still did not receive any feedback, only to be told that the ticket has been closed as the incorrect department received the query. A new ticket was opened and was sent through to the "correct" department. It has now been two more days and I have still not received any feedback.
Does a person have to leave a negative review before someone will actually be able to assist? I need someone to call me urgently so that I can settle my debt and be done with debt review.
Thank you for taking the time to share your concerns with us. We sincerely apologise for the delays and frustration you have experienced while trying to obtain your settlement balance.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to address your concerns, provide feedback on your settlement request, and assist with the next steps to settle your debt review.
Should you require any further assistance, our escalation channel is ***.
Kind regards,
The DebtBusters Team
Thank you for taking the time to share your concerns with us. We sincerely apologise for the delays and frustration you have experienced while trying to obtain your settlement balance.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to address your concerns, provide feedback on your settlement request, and assist with the next steps to settle your debt review.
Should you require any further assistance, our escalation channel is ***.
Kind regards,
The DebtBusters Team