GB
Gugu B

1 reviews | Active since Nov 2011

14 Nov 2023, 09:38

Nightmare to work with

To say that working with this was a nightmare is an understatement and if possible I would have given you a - rating. When I called in asking for help and was assisted by Manelisi Mtsholo everything was fine. It was when I was handed to Thulani Mo***eng that things went soar. She NEVER returned any calls that I made nor did she respond to any of my emails. My application never went to court to finalize the application, how could it as When I was asking Thulani to call me she ignored me. Then they issue me with a Form 17.W and point (C) states''The Consumer opposed the debt counselling application and has been declared not over-indebted. Credit bureaus have been updated via the NCR Debt Help System." For this reason, can Debt Busters remove the flag that I'm under Debt Counselling and we dissolve what was meant to be a relationship between me and them! They have not been helpful and do not understand why they keep sending me messages.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply14 Nov 2023, 09:58
Official
Dear  gugu,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.