MG
Mpho G

1 reviews | Active since Jan 2021

31 Aug 2021, 09:08

Nightmare service

Debbuster is not who they claim to be, when you are in the signing up process the consultants promise you heaven on earth and they will call/email you consistently tilll you sign up for the program-this is where the nightmare begins. The creditor debit orders will still go off including the fee you agreed on with the company, when you query this you will not get answers as they now have the debit order and the excellent customer service in the beginning is revealed to be an illusion, after numerous follow up emails I still have not received any feedback only lies and being ignored. The cancelation process is the worst even though when signing up you are promised it is easy, this is a bridge of contract since the terms I signed up for were not met and the agreement is still within 30 days. I do not reccomend to anyone at the moment because I am now in a worse off financial position.

I had to rewrite my review as I apparently breached some rules not sure which.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply31 Aug 2021, 09:14
Official
Dear Mpho G

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters