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Tracey R

1 reviews | Active since Nov 2020

04 Jan 2024, 10:08

Nightmare!!!

The worst experience ever. I received my Clearance Certificate mid 2022 took a year to get cleared off all Bureaus but for some reason DebtBuster's system triggers a code or status change every few months that I'm still actively under debt review, which then alerts the NCR and then Bureaus list me as I'm under Debt construction (false information), I have to constantly call DebtBusters to update my status and the excuse is always that there's a technical problem with their system that why it keeps changing my status, what HOGWASH. What type of organization that professes to assist people with their debt but doesn't have the required or updated tools/systems in place. Very unprofessional and they should really update the technology or else this will be an everlasting nightmare for many consumers. Pathetic

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Replies (1)
DebtBusters SA
DebtBusters SA's reply04 Jan 2024, 10:09
Official
Dear Tracey R

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

 Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters