New customer's experience view.

Yeah I'm new customer here but the only thing I have realized is that yes you do communicate with us as customer as many as possible but you ended up not doing what is best for us as customer. My story is like this... I have talked with more than five consultants explaining to them about fixing the debit date on the system and they agreed all of them,I have told them that I normally get paid on the last day of the month.lately I saw that I have been charged the amount of R25 due to that debit order didn't get the amount we agreed on before 31st and on other side I'm still getting some text informing me about being failed to pay you in time... this the threatening experience situation to me as your first time customer,please interview cos really I don't wish to experience this by end of next month.