MR
Mpho R

1 reviews | Active since Sept 2017

23 May 2022, 21:19

New Application

Hi , I receive debt busters messages almost every week..I decided to respond to their messages. I spoke to Sisethu, I told her that I want to apply for Debt review but they must exclude home loan because it's a joint bond, I don't want to affect my spouse Credit record, we are married ANC.He don't want our homeloan to be included.. She agreed and send me link to proceed with my application. She promised to send me a quotation via email...I waited , no email received. I started to be worried because I already gave her all my personal information...when I call, they told me that she is busy, I left message with 3 different consultants...she decided to call me back at 15:40 , she told me that her Manager told her that I can't exclude Home loan it won't affect my spouse. Now I don't trust her words, I app**** this morning. I don't want to fight with my husband for something I thought it was under control. I thought I have a right to include or exclude home loan, if I can't be given that option, please cancel my application. I don't accept your 2nd quotation that include home loan.I'm still waiting for Sisethu's email or contact details as she promised.

0
Replies (3)
DebtBusters SA
DebtBusters SA's reply24 May 2022, 08:03
Official
Dear Mpho R

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters 

MR
Mpho R's update24 May 2022, 08:56
Reviewer Update
I called Sesethu, they told me that she is busy, will call after 10 min 8:15, still waiting...if u can't exclude home loan, pls cancel my application
MR
Mpho R's update25 May 2022, 09:41
Reviewer Update
I'm sorted, they will exclude Home loan, thank you Sesethu