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gabieba E

1 reviews | Active since Sept 2013

06 Apr 2022, 10:41

Net duk

I laid a complaint about all my accounts not being shut down then I got a call from a resolutions specialist. In the call I advised her My FNB account is still open and that FNB is now sending me letters which I never requested. I asked her to please send me the communication via email till date it was not received. After a few gatvol months I cancelled the debt order then suddenly they called me I advised the agents the same thing I advised the so called resolutions specialist. Please email me all call recording my cell number also send me the names of all the agents who called me as I require this for my FSB complaint against use. Please dont call me send me a email!!!!!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply06 Apr 2022, 10:43
Official
Dear Gabieba E

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.

Best regards,