Negligence and extreme bad service

I have registered with Debt busters in Feb 2024. I have made 2 payments (first two is towards admin fees ect)

Since Thursday, 11 April, I have been contacted multiple times by one of my Creditors, NON PAYMENTS has been made and they are unaware of my applying for debt review. So now the following is happening. I need to settle the amount, sign over my vehicle or they will proceed with a court order to collect my verchicle.

I have phone every single day since then (as per your records) I have requested that this creditor needs to be approached again ( in March) as I received messages that there is no record of me applying for debt review....

The first request towards them was sent 8 Feb 2024. Your answer towards that is "they did not respond" but at the same time no follow up has been done!!

Ive app**** for a better work opportunity, where my credit score and ******** background will be checked. ******** is cleared, but credit is marked as bad. They would not appoint anyone with a bad credit score as this is not part of their business. Now I've lost this due to Debt busters negligence.

The girl that works with my account has been good as she tries, but the "leaders" will contact me soonest... Still no one has contacted me. I have to phone everyday.... I am signed up with you for financial support, and I am paying the amount agreed upon. Currently my 1 creditor is the biggest one which is not signed on with Debt busters. I have 26 month payment plan and then 1 of my accounts is also not loaded with you..... as per you contact sent to me for signing up.