My personal experience not great at all.
Reposting my review again. Would I recommend them? NO! If I could give negative stars I would give a negative thousand. Yet again. Disappointed in the service I received from a South African company. When enquiring butter couldn't melt in the consultant's mouth. She promised the sun, moon stars and galaxy that they will do anything to help us and after asking her a million questions and being assured every time that my concerns are addressed and they will provide me with everything I need. After completing the sign-up, their response time is delayed. That is if I receive any response at all. I was ignored 99% of the time but they are quick to call me because my payment is late. I am still waiting on a response from my sign-up consultant since 8 august. No reply. This is after I app**** for a change of debit order MONTHS ago. 12 July to be exact. The date is still not changed. I have asked over the phone and I have emailed them about this as well as sent the documents they requested. I feel like my debt will never be paid off because most of my premium goes toward fees and policies I was forced to take in order to just do the debt review. Then after a lengthy process of signing up and my debt companies still contacting me daily for weeks after signing up, I find out that debt busters aren't even covering half of my debt. Which is something I also spoke and asked about numerous times during the original sign-up phone calls. So I was left with half my debt not covered and insurance policies I did not want. Then when I go research how to cancel, I find out you have to go to court to get a letter from the judge saying you are not indebted anymore and you don't need the service they provide. So now, unless I do that I am stuck with them and the poor service that I have received from them. Not excited about that at all.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
