LM
Lindokuhle M

1 reviews | Active since Jul 2021

21 Feb 2023, 19:05

My Depressing Journey With Debt Busters

Kindly assist me, I would like to log a complaint about the manner in which my account is being handled. I am a 30-year-old call center trainer who is trying her best to ensure that her accounts are paid on time with the little bit of a salary I have. I decided to contact Debt Busters for help as I saw that it is possible to collate the accounts into one where I pay and Debt Busters will be able to pay my accounts off at a responsibly reduced price, even though it takes quite a bit longer to finish paying them off due to this. Ever since I have done this, I have been receiving nothing less than a load of depression on top of all the other problems I deal with on a daily basis. Each month I have to call because of reasons such as; still receiving texts and emails stating that I need to pay off the accounts, the amount agreed being debited on different dates, which are way before the agreed date we have, and this month only to receive a letter from Vehicle Finance stating that they are going to terminate my account as they have not received payments since December last year. I call all the time with these issues and I am promised that it shall be rectified. Instead more problems keep arising every month and the existing ones keep escalating. Kindly assist by advising a will and way forward because this is insanely depressing and draining. I am regretting taking the decision of trusting and contacting Debt Busters to help me consolidate my accounts at this stage as I wanted to make sure that I pay off my accounts eventually and avoid having issues and ending up getting blacklisted.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply21 Feb 2023, 20:17
Official
Dear Lindokuhle M,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is ***.
 
Regards,
DebtBusters. 
LM
Lindokuhle M's update21 Feb 2023, 20:30
Reviewer Update
Thank you so much for the prompt response. Much appreciated. I will await the phone call and hopefully this time the issues will be resolved.