sI
shantal I

1 reviews | Active since Oct 2014

21 Aug 2019, 19:01

Most pathetic service ever!

Most pathetic service ever we have paid our accounts for over 5 year with a totally of almost R500 000 we have been waiting for over 2 months for our clearance certificates running around to banks to get paid up letters which we paid debt review to do and then it was already emailed to them. I am tired of calling and waiting for the *********** staff of Debt review who don't call back not even management. Why can this be sorted we have been good clients we paid every month and this is the THX we get. No debt busters we will not recommend you ur service is pathetic and tedious. I think the whole lot of you are totally discomboluted chasing ur tails you really don't know what you doing. I'm angry very angry and if my clearence certificate does not come soon I'm taking it further! People out there please do not use Debt Busters they only care about u when you paying further than that u become a nuisance!

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Replies (2)
DebtBusters SA
DebtBusters SA's reply21 Aug 2019, 19:11
Official
Good day @Shantal

We are sorry that you are not having a good experience with us at this stage of your debt counselling process. Please allow us to investigate and have a Senior Manager get back to you within one business day. 

Regards
The DebtBusters Team 
sI
shantal I's update26 Aug 2019, 12:04
Reviewer Update
Received a call Thursday 22.08.2019 from a guy who was supposed to send me an email with his details he assured me that he will be handling my complaint and that he send me updates but he never sent me anything. I would like to know if we are the client or the enemy because it seems as if Debt Busters are ignoring us. My husband was asked to email all the paid up letters which we already sent numerous times. All we want is to be updated on the progress of our clearance letter but it seems to much to ask. We have been loyal clients for more than 5 years and deserve better than this.