More than 5 months and still no clearance certificate....

Been over 5 months now that I am not able to get a clearance certificate cause I have been dealing with incapable people that only care about marking off tickets but does not solve them. I phoned numerous times and get promised everything will be sorted within a week or 2 days. In the beginning months it showed all my balances were paid up but I still owed the credit providers money. I phone and ask DebtBusters who do I owe money too and they tell me its just the one credit provider so I pay that month and Debtbusters charges me a fee. I phone again and got promised all accounts are settled. I request my clearance certificate that again took another month after which there were more debit orders from Debtbusters and fees as certain accounts were still not settled. I believe they purposefully do this as a means to ****** more money out of their clients. Debtbuster dont email you. I think its because then you have written proof of their empty promises... My next steps will be contacting NCR and the Ombudsman. Shame on you Debtbusters.