Mixed review

I have previously dealt with DebtBusters and have no complaints from that experience. I therefore went with their services again, however this time around has presented a host of problems. The negotiator assigned to my case omitted a creditor resulting in continued debiting from my account. I have logged a refund request 2 months ago and have not received any money back. According to the consultant, the error is on the creditor's side, yet I still await my refund. I can say that the service has been incredible whenever I call into the centre and the consultants have been very friendly and as helpful as can be. This process has caused that my installments have had to increase due to the negligence of the negotiator who has since left the company. It has caused frustration and continuous calls weekly for follow ups regarding the refund request and to date still no resolution and only continued frustration. The decision to undergo debt review is due to mounting hospital bills due to unforseen illnesses which I am liable for however I have ended up more frustrated. I remain hopeful that this will get better and my funds will be refunded.