Missing Payments

I used Debtbusters as they originally were sourced by me for a Consolidation loan. They suggested debt review as a better course of recourse which I obliged.

They have reduced by monthly debt payments I cannot refute that but the service with my Discovery Bank account has been **********.

I noticed my Discovery Credit Card was not receiving the payments sometime around the latter part of last year(2021) to which I emailed Debtbusters numerous times. A few of those emails were not actioned but closed. I noticed that Discovery started charging me excessive interest above what they mandated and had not reversed them.

I started complaining to Debtbusters which said they contacted Discovery to reverse the fees. I then found out by Debtbusters that my funds were being paid to my medical account with Discovery which I am not a main member on, so my money was being paid by Hyphen to Discovery Medical Aid. It has been 6 months now, 6 months that Debtbusters has not returned my erroneously paid over month. Im sick and tired of having to constantly follow up with Debtbusters just to be told that Discovery is following up. Discovery actually phoned me to tell me they were going to terminate my Credit Card and that is why I am being charged excessive interest. My next step is going to the FSCA to lodge a complaint against Discovery and Debtbusters.

I even laid a complain with Debtbusters which I was phoned by an extremely rude assistant telling me that its impossible for the money to go elsewhere, WELL NEWS FOR YOU DISCOVERY HASNT RECEIVED THOSE PAYMENTS SO YOUR LOGIC IS MISSING A FEW STEPS!