Missing money and poor service

Below is the mail I sent to the "CEO's" escalations adress your standard complaint response refers to but the mail was not deleivered. Can't say that I am surprised.

Good Day

Let my start by saying I am getting extremely poor service from your company, for which I am paying a monthly fee, specifically from Siphokazi Ncapayi.

My issues are this,

1. I requested balances from Debtbusters which I receieved on the 31st of Jan.22. I then confirmed these balances with the credit providers and realised that my FNB accounts ending with *3005 and *0005. Was paid up. I informed Debtbusters accordingly.

2. I then requested the paid up letters for these accounts myself(a function I am paying you for actually)

3. These letters was sent to csu@debtbusters on the 11th of Feb.22 and I requested the funds be distributed to Std Bank account ending with *820.

4. I followed up with a phone call that following week only to find out the request was never actioned.

5. I then received a mail stating the only account *0005 will be allocated to the requested account but only from the 25th of Mar.22 because the deadline was missed. Not by me I might add but by Debtbusters.

6. On the 24th of Feb I called to confirm what amounts will be paid to which accounts this month and found that just over R400 is unaccounted for in this months payment plan. Siphokqzi could not determine where that money is going to at 1pm yesterday.

7. So I allowed her to investigate and call me back at 2pm with feedbqck, she did not.

8. 3:30pm I called her and she explained that the person at Hyphen that must help her "stepped out" and she will continue to call him again and give me feedback before she leaves at 5pm. This also never happened.

While I was typing this mail, I was sitting on the phone holding for Siphokazi for 35mins already and was promised feedback at lunch time. It is now 13:30 and no feedback.

I need feedback on where my money went.