Mismanagement

Good day

I refer to my email sent on 13 July 2022.

As Debtbusters have a SLA agreement to not respond within 2-3 weeks, I need you to escalate this matter, as this will require an investigation into your practice. For simplifying my query, I will outlay it to you in bullet point format:

History:

 I noticed the outstanding debt on my Easton Berry account not reducing much, even though Hyphen were making substantial payments. By investigating the matter directly with Easton Berry (due to not response from Debtbusters), I found that my account was actually paid up. If I hadn’t investigated the matter, Hyphen would have deducted another R1000+ from my account for 25 July.

 Realizing that my accounts are not being managed the way they should by Debtbusters, I followed up directly with Dunami as well, only to find that the outstanding balance had to be investigated, due to the proposal for the approved Debt Review with the amended interest rate not ever having been sent to UNIFI for my Dunami or Cobol accounts? (which they both manage). Cobol is now paid up, but Dunami’s outstanding balance of R1000+ has to be investigated. I was subsequently advised by them that they were in contact with a Debt councilor at Debtbusters, and await the proposal in order to amend it to the Dunami account, in order to rectify the outstanding debt amount.

 Due to Debtbusters not responding within an acceptable turnaround time, my Hyphen debit will now have to continue on the 25th of July, as the situation stands. UNIFI (Dunami) will have to refund any amount due to me, after receiving the amount that is to be investigated.

 I request a formal response from Debtbusters before I refer this case to the Ombud. I am concerned for the other Credit providers I paid, as such I request your confirmation dates as to when the approved Debt Review proposals were sent to each Credit provider with the amended interest rate.

I await your urgent response in order for the matter to proceed.

Thank you