1 reviews | Active since Aug 2020
misinformation provided by consultant.
Was called by debtbusters to help finishing up accounts. At no time was the process explained to me. The consultant kept saying my accounts will all be settled and i would have to pay debtbusters back. Then when i signed the documents and sent through the consultant explained the details of the arrangement. I then told the consultant to cancel the agreement. He confirmed the agreement will be cancelled. A month later i get debited by debtbusters. I then mailed the consultant as he was not answering my calls. His response was: Hi Raymond,
Apologies your cancellation was only finalised yesterday and the debit order was already in tracking.
Most of my accounts are now paid but i am still under debt review after confirming that i want the agreement cancelled and it was confirmed cancelled by the consultant.
Disgusted at the underhanded behavior of this company.
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
