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Robyn T

1 reviews | Active since Jun 2022

07 Jun 2022, 13:52

Miscommunication

Miscommunication from Agent at debt busters (Amien Augutus). I was advised that my consumer would be paid when I make my third payment but when I called today I was advised that my consumer would only be paid in September which will be my 6th payment. Unhappy Client

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Replies (3)
DebtBusters SA
DebtBusters SA's reply07 Jun 2022, 13:58
Official
Dear Robyn T
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters 
 
RT
Robyn T's update07 Jun 2022, 14:37
Reviewer Update
I am not happy and debt busters did not stick to thier agreement and would like to cancel my debt review with immediate effect as I was mislead.
Kind RegardsRobyn
RT
Robyn T's update09 Jun 2022, 14:02
Reviewer Update
This is unbelievable!!! Today I spoke to Sumaya Dawood and was advised that my debt review would be suspended and that I would receive a 17.w suspension letter to my surprise I get a letter stating that my debt review is being suspended due to "Non-co-operation and missed payments which was never the case. Debt busters mislead me and fed me false information and failed to render me the correct service. Fix your correspondence and refund me my debit orders because no service was rendered to me!!!!

I want you to be removed from Debt Review with immediate effect. You are of no help to me.