Matter resolved by Lauren Damon

I previously lodged a complaint regarding a failure to remove a debt review listing from my credit profile due to a misunderstanding.

Following escalation, the matter was referred to their escalations team and handled by Lauren Damon.

I can now confirm that the issue has been successfully resolved. The credit bureaus have been updated, and my debt review listing has been removed from my credit profile.

I appreciate the assistance provided by Lauren Damon and the escalations team in resolving this matter.

I am marking this issue as resolved.