Managers hiding from customers issues

I have been with Debt Busters since April 2020. I have had nothing but issues every single month. I have to make call after call after call. This month my account was double deducted. I have made again call after call and even sent a request for a call back on the smarcent applicarion. This was a week ago.

I have requested for a senior manager to phone me as obviousy the junior personnel or consultants were not doing it correctly. I dont know if it is a training issue or if the people are just not interested in doing their jobs. Now my debit order has been changed to manual payment which I did not even request and I received an sms that my debt review might be cancelled. I dont know how many times i must request for a senior manager to call me to have my account set up correctly. I refuse to speak to consultants because as previously stated they do nothing. I dont know if they dont have senior managers or are they all just hiding from all the issues or they just flat out dont care.

I have requested call backs via telephone email and the smartcent app. I am still being ignored and all I want is to get my account sorted. But even that is just to much to ask. I dont want a field specialist or consultant to assist because they have been doing a ****py job for months now so I assume that a senior manager would have to have s****s and know how of assisting a person and getting this issue sorted whilst on the phone, I hope.

Its been 7 days with no call back from management. Only the juniors are trying to assist . The more they are trying to assist the worst it gets for me. I dont know when I will be receiving a call back or if I ever will but I have had the worst experience since day 1 and the only reason I went with Debt busters is because 2 of my friends recommended the company as they have had no issues. Why am I having so many issues and why is management hiding. And please dont try to play the COVID lockdown technical issues card. It does not take this long for a message to be received or actioned. If it was the 1 month of lockdown yes everyone had to set up shop at homes and everything. It has been 4 months so I am sure all the issues would have been resolved by now. Unless your IT company gives you the same type of services I am receiving.