Listed on Credit Bureau’s as under debt review did not joint to be under debt review

They kisted me on all the credit bureau’s as under debt review i never opt to take the services and they listed me now a Lady by the name Layla Useless asked of my id nr and later told me i should phone the call centre no one is working you need to sent s Whats app message and they informed me i should sent a email for them to investigate why this was done useless