Lessons learnt - customer service

Consultant was too quick to give answers, which were wrong. She contradicted her statements many times. I would like to believe that she will be better with time. Suggestions: 1. She must not say anything until she verify the facts; 2. She should consider asking questions rather than giving wrong contradicting statements; 3. She must rather ask how the callers day is and how she could possibly make it better instead of just saying something for the sake of saying something. Some of us hate ****s and bull****terz, so, we are very sensitive untruthful statements. 4. Debtbusters have unreasonable turnaround time. They collect money and only pay it within 7 days? Not 2 days? A whole week with money taken however not used? 5. Debtbusters' turnaround time for queries is 3 to 5 days? What the hell? Over 72 hours?