Left hanging

Getting a clearance certificate has been such a headache. Its just been a series of broken promises and being ignored. Looking at all the complaints on this site I'm actually worried if I'll ever get my issue resolved. I see someone has tried going to the Ombudsman so I think I might as well try that process. I've been speaking to Yondela who was very nice and attentive during the paid off letter phase. Now she has disappeared. Someone called Asipe stepped in for a bit and also disappeared. I then started calling and today the phone was dropped on me while waiting to be transferred to Admin. It seems that no one knows why admin is not releasing the certificate. Both Yondela and her supervisor didn't come to work today so I'm stuck.