Last debt order payment was done on 26 Nov 2021 - Waiting Clearance Letter- Nothing until 12 Jan 2022

I am very unhappy with the way that my Debt review has been handled at the end period where i am supposed to get my Clearance Letter. I send an email requesting feedback on the 10th Dev 2021 up to date i had to pull everything out of Debt Busters. They said they will call me or send me an email stating my status as all my accounts are paid. Instead nobody replies. I was told yesterday the consultant which are handling my debt review will phone or email me. Nobody phoned or emailed me. Its been more than a month since i logged this request wf_***. I want an answer by Friday to say here are your Clearance Letter and my name removed from Credit Bureau.