Lack of transparency and false pretence

Good day,

Foundattached documents as sent by Lefa whom I was on a call with earlier, he called me under the impression that I were to consolidate my date and pay only one instalment and did not mention that he is calling from debt busters. Opon our conversation I specified to him that I don’t want an inquiry on my name or any debt counselling and he proceeded to say that he had not started anything except opening up my credit profile. I am shocked as I opened my emails only to find out that he is from debt busters and I got a “welcome pack” is this even legal or ethical? calling under false pretence. I am even surprised that there’s an instruction to cancel my debit orders and to top it off, he even filled in FALSE information under my living expenses. Is this how he gets his sales? I don’t think it’s in line with NCA. Please have this application cancelled and inquiry removed from my profile

I managed to get hold of Lefa on the phone who agreed that he did not specify that he is from debt busters,however, the person who initially called me MIGHT have said that they are transferring me to debt busters. I asked to talk to his manager and he said that he does not take calls from 3rd party but he was also listening to our call “Which I’ve not been informed” and he is waiting for my email and would respond asap. Given email is invalid

kind regards, Linda