TG
Tammy G

1 reviews | Active since Dec 2017

04 Feb 2021, 12:10

Lack of service

I would just like to convey my utter disappointment with the service or should I say lack of service received from Debt Busters re: my profile with them...My journey with them started in February 2017 off hassle free, they have however dropped the ball big time ever since covid!!! Their insurance division, very shoddy service as well... I don't even know why they have a live chat or watsapp service, each time I try using those platforms, I get directed to email *** wait for hours on end trying to contact them, only to have your calls dropped!!!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply04 Feb 2021, 12:14
Official
Dear Tammy Govender

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters