kG
kelly G
1 reviews | Active since Jul 2011
17 Nov 2022, 08:51
Lack of response
I have been with Debt buster since Oct 2020.
All my payments have been kept up to date.
I have started paying additional money to get my debt clear faster to get off of debt review.
Today I have sent 4 email asking what has happened to my additional money and have had no feedback.
I get 100 email suggesting early payment for December.
Why would I make arrangement when you guys cant even response to my email.
YOUR LACK OF CUSTOMER SERVICE IS SHOCKING TO SAY THE LEAST.
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Replies (2)
DebtBusters SA's replyOfficial
17 Nov 2022, 09:02Dear Kelly G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters SA's reply17 Nov 2022, 09:02
Official
Dear Kelly G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
kG
kelly G's updateReviewer Update
17 Nov 2022, 09:27I have sent them an email and will reply as to how long you guys take to still resolve issues
kG
kelly G's update17 Nov 2022, 09:27
Reviewer Update
I have sent them an email and will reply as to how long you guys take to still resolve issues