Lack of customer service and support

<div>I definitely do NOT recommend this company as your debt review management at all. For the past 5 months I have just been experiencing the worst service. First they don't settle the final account, after arranging they do. But then the next month it seems they don't check up on any of your creditors and pay a already closed and paid up account. Their insurance department also do not update any records after sending them an email on 1st December 2021.This was my experience up until January 2022. I was called by a consultant called +++++++. Who assured me they will correct all their wrongs. Here comes February 2022, they paid an account that was not listed under debt review (after assuring me they will get all updated amounts from creditors) they overpaid this account. Once again. I have called on Tuesday this week to speak to +++++++ as I have dealt with him and maybe he can remember my case. The consultant created a ticket for +++++++ to call me. - no call received. I then called them on Wednesday - the consultant aparently sent him a mail or message to call me ON WEDNESDAY. - STILL NO CALL RECEIVED. Why do we have to deal with different people every time there is a problem and clearly there wont be a month that goes by smoothly. Also, why can I not be put through to their nsurance department as that ticket was also created for them to call me as 2 months have passed since my mail and I am still being charged a fee for closed accounts. Will this company reimburse me? For paying an unneeded amount????? You can't speak to a manager as they are "ALWAYS IN MEETINGS" All they do is mess up on my account. Clearly they don't know what they are doing and don't have any creditable customer service. worst decision I ever made was joining this company.</div>