Lack of communication and aftercare service from DebtBusters!

It's been a month since I logged a call for DebtBusters not to deduct R10.73 from my account as my debt review payments were all made. I spoke to a consultant telephonically, who assured me that the small debit order would not go through on 23/10, and I can ignore what the Hyphen statement reflects. I also received an email on 08/10 confirming an update will be provided within 7-10 business days. On 22/10, the 10th business day, still no feedback, and I sent yet another follow-up email. Well, it was a lie, as the small debit order went through! As of today, still no feedback on the clearance certificates or the refund, and yet another email sent to follow up! Urgently investigate and provide me with the clearance certificates to get closure on this debt review process, or you leave me no choice but to lodge a complaint with the NCR disputing the lack of your debt review service and procedure followed!