RC
Rene C
1 reviews | Active since Jul 2011
06 Sept 2021, 17:50
Lack of communication
Really battling to get answers. Your customer service has really gone down the drain. I need clarity on why it seems that I am still owing on an account, yet I have made my last payment. Phoning you is not an option as the system doesn’t recognise my ID number. Trying other numbers only results in being put on hold. E-mailing the csu address serves no purpose! I am fed up now. I really want to finish this process so that I can move on with my life. Please assist urgently!
Helpful (0)
Replies (3)0
Replies (3)
DebtBusters SA's replyOfficial
07 Sept 2021, 08:11Dear Rene C
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply07 Sept 2021, 08:11
Official
Dear Rene C
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
RC
Rene C's updateReviewer Update
14 Sept 2021, 15:18Good day
Thank you for escalating my query. I received a call from someone from the complaints department. I am still waiting for feedback in this regard. Please assist.
Thank you for escalating my query. I received a call from someone from the complaints department. I am still waiting for feedback in this regard. Please assist.
RC
Rene C's update14 Sept 2021, 15:18
Reviewer Update
Good day
Thank you for escalating my query. I received a call from someone from the complaints department. I am still waiting for feedback in this regard. Please assist.
Thank you for escalating my query. I received a call from someone from the complaints department. I am still waiting for feedback in this regard. Please assist.
RC
Rene C's updateReviewer Update
15 Sept 2021, 15:38Good day
I am awaiting your assistance. I have now been placed under default by a creditor. This is NOT my fault and needs to be rectified immediately. I have tried calling customer services to NO avail. The person who has been dealing with my query requested me to send paid up letters and to cc her into these mails. She neglected to provide me with her personal email address and sent her e-mail from the generic CSU one, which does not seem to reach anyone. Urgently assist.
I am awaiting your assistance. I have now been placed under default by a creditor. This is NOT my fault and needs to be rectified immediately. I have tried calling customer services to NO avail. The person who has been dealing with my query requested me to send paid up letters and to cc her into these mails. She neglected to provide me with her personal email address and sent her e-mail from the generic CSU one, which does not seem to reach anyone. Urgently assist.
RC
Rene C's update15 Sept 2021, 15:38
Reviewer Update
Good day
I am awaiting your assistance. I have now been placed under default by a creditor. This is NOT my fault and needs to be rectified immediately. I have tried calling customer services to NO avail. The person who has been dealing with my query requested me to send paid up letters and to cc her into these mails. She neglected to provide me with her personal email address and sent her e-mail from the generic CSU one, which does not seem to reach anyone. Urgently assist.
I am awaiting your assistance. I have now been placed under default by a creditor. This is NOT my fault and needs to be rectified immediately. I have tried calling customer services to NO avail. The person who has been dealing with my query requested me to send paid up letters and to cc her into these mails. She neglected to provide me with her personal email address and sent her e-mail from the generic CSU one, which does not seem to reach anyone. Urgently assist.