lack of communication

Their lack of communication and transparency is appalling Your creditors only receive payments after 3 months, they do not send you the breakdown structure even after the 3 months essentially you end up being worse off then when you started.Secondly their call centre will hound you for your monthly payment but never attend to countless email queries after informing them that phones aren't to be used during working hours. Your account will be handed to different people who do not reply your emails even if you've used a reference. I wish to cancel myself.