keep your cool even when its nearby F!@() impossible.

Item: DebtBusters SA
Rating: 1
Author: Justin W

Having issues today the cod was sent to them 2 weeks ago because they sent my account details wrong their support drops the phone in my ear and my debt counsellors phone is off so what should i do i have been sitting with the phone against my ear while very uncomfotably trying to work while their telephonic support is being useless i have called 4 times and i have work to do im going to be fined because there isnt enough money in my account to pay outsurance and tracker and who is going to cover those charges?probably me they got their money this morning but if i do not get a response within an hour im reversing their debit order and then someone should contact me to have their issue resolved i dont have time for this s*** i have work to do and you are wasting my time.get your **** together man.

Helpful (0)

Replies (3)

DebtBusters SA's replyOfficial

25 Sept 2020, 11:18

Dear Justin W
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosofficeatdebtbusters.co.za

Regards
DebtBusters

DebtBusters SA's reply25 Sept 2020, 11:18

Official

Justin W's updateReviewer Update

25 Sept 2020, 11:42

Perfect hope you can go back on the logs with the call recordings and see that i was nice even though it wasnt easy and still a phone gets dropped and im getting redirected to the wrong people who drops the phone.i hope you get those idiots sorted out..im a nice guy but this was really a solid way to ***** up my morning.

Justin W's update25 Sept 2020, 11:42

Reviewer Update

Justin W's updateReviewer Update

29 Sept 2020, 10:50

useless service still not sorted out im going to report them as ***** to my bank since im still being charged at 3 places dont waste your time wish i had checked the reviews beforehand.

Justin W's update29 Sept 2020, 10:50

Reviewer Update

useless service still not sorted out im going to report them as ***** to my bank since im still being charged at 3 places dont waste your time wish i had checked the reviews beforehand.