MM
Madz M

1 reviews | Active since Jun 2017

26 Jun 2017, 10:28

Just fedup

<p>So I contacted Debtbusters a few months ago. Innitially I received good communications and responses until I went to next step with the Negotiator. Since thhen it has been an uphill battle to get answers, get my emails responded to or telephone call returned. He does not listen to my requests, does not assist me according the way I specified. This process has put me in a a worse position than when i started. Had I kept the money and used it to pay my creditors, it would have been a better option. I have paid over so much money, and to date I feel nothing has been done. My requests and questions falls on deaf ears. The figures that are sent to me, I have no idea where he got it from and are absurdly incorrect. Thus far it seems he just does wat he wants. I am beyond fedup. What a bad choice for choosing this company.</p>

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Replies (3)
DebtBusters SA
DebtBusters SA's reply26 Jun 2017, 15:03
Official

Dear Client,

We are truly sorry to learn of your experience with us!

Our aim is to provide world class service to our clients in every interaction, it saddens us when our team members fail to impress, such as in your case.

To ensure your concerns are addressed , a dedicated manager will contact you within a business day to address your concerns raised and hopefully regain confidence in our company once again.

Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavors on your behalf.

Kind Regards
Debtbuster

MM
Madz M's update28 Jun 2017, 09:01
Reviewer Update

you post with an automated response. NOBODY FROM MANAGEMENT CONTACTED ME!!!!!!!!

Worst mistake of my life!!!!

MM
Madz M's update04 Jul 2017, 14:27
Reviewer Update

I am not sure it is very safe to provide you with my password on a public site. Please send me your email address and I will correspond further.

So one the team leaders called me last week, explained everything, and guess what happened to date, no replies again and me sending an email everyday with no answers to it.

I think maybe cancelling the debit order will get a much faster response. Thats my next step