Irresponsible with allocation of funds

Hello Peter,

I am lodging a formal complaint regarding DebtBusters and their consultant from the payments team, Sisanda.

On 9 February 2026, I provided proof of payment and gave clear instructions that the funds should be distributed only to my ABSA Home Loan account. Despite Sisanda’s acknowledgment, the payment was incorrectly distributed elsewhere.

I followed up on 10 and 11 February 2026, and again today, but my emails have been ignored. This lack of communication is unacceptable, especially since my request was specific and confirmed.

I now request that higher management at DebtBusters urgently pull and listen to the call recording between myself and Sisanda. This will confirm that I made the instruction clearly and that Sisanda committed to advising PDA accordingly.

I am asking for: - Immediate correction to ensure payments are directed only to the ABSA Home Loan account. - An explanation of how this error occurred. - Accountability for the lack of communication and disregard of my repeated follow‑ups. - Confirmation that management has reviewed the call recording.

I trusted DebtBusters to act responsibly with my financial instructions. This failure has undermined that trust and I kindly ask that this matter is resolved urgently and transparently.