LM
Lauren M

1 reviews | Active since Jul 2020

04 Jun 2021, 11:12

*********** COMPANY!!!

After requesting a statement for TWO months, I finally get it but because no-one at this company is competent enough to make sure that all accounts are up to date, I now have to be under debt review for 2 months longer than expected. Debt Busters failed - ONCE AGAIN - to make payment on an account so now I am being punished. I REALLY DON'T SEE WHY THIS IS FAIR ON ME AS IT IS NOT FOR ME TO KEEP INFORMING THEM OF ACCOUNTS THAT HAVE NOT BEEN PAID BY THEM. They don't update their balances on their system unless you request it, and even then it's incorrect. I CANNOT KEEP BEING HELD HOSTAGE BECAUSE THEY ARE USELESS. DON'T EVER MAKE THE MISTAKE OF USING THEM FOR DEBT REVIEW SERVICES... IT IS NOT WORTH IT AT ALL!!!!!!!!!!!!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply04 Jun 2021, 11:23
Official
 Dear Lauren M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters