Incompetence in Debtbusters in repayments after incorrectly debiting account

Aftervbeing on debt review with debt busters from 2023 to 2026 I paid up a debt mid January and sent them proof there and then avoiding a debit order that will inconvinience me. End of February they still debited. I called them to cerrect that and they acknowledged and promised me 5 working days. It did not happen. I called again and was told that the money will be in my account on Tuesday 10 March. Today is the 12th of March there is still no money in my account.

I had to hold for about 12 minutes or more for them to sort out my issue. Ine will not believe that after the many promises I was told the money will be paid on Friday.