Incompetence

Good day,

I have been ignored for over a week when I queried how debtbusters put R0 balance on my account online and stopped paying an account when in actual facts its still got R6k outstanding balance? Since last week I have been querying this and nobody is calling me but all other queries I get responded to withing 24hours. I will keep escalating this till it gets attention even if it gets to the Ombudsman because now I have been listed because you stopped paying the account