MP
Mpho P

1 reviews | Active since Jan 2015

12 Apr 2024, 20:17

In the matter of African Bank

Good day

I trust that you are fine.

First and foremost, I would like to state that I didn’t get any satisfaction from DebtBusters with regard to African Bank matter. I will restate my enquiry.

As reflected from Hyphen PDA statements, African Bank balance got decreased up to R0.00 in their August and September 2023 statements, meaning that that account was settled with July 2023 payment (Those statements are attached). While still excited with that, the balance resurfaced in October 2023 as R10 555.44. I inquired about it from both parties and Debt Busters told me about amortization. My question is how did African Bank, or Debt Busters , get that wrong? My immediate suspicion was that there is something fishy. Either there is a collaboration between the two parties to have me *****ed.

The question would probably be that what do I want. I want a clear explanation of how and from where did R10 555.44 come. Obviously, I am not at fault as DebtBusters to date is the first to have their premium debited from my account every 20th. Therefore, either tis R10555.44 gets written off and have and have my payments from November 2023 to March 2024, about R6304,45, be refunded in a form of channeling that amount to Absa Vehicle Finance which is still outstanding for amount of R15709,32.

I would be pleased to see this matter resolved.

Regards

Mpho Papo

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply15 Apr 2024, 08:21
Official
Dear Mpho,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters