DebtBusters SA

<div>+++++&nbsp; Our journey with Debt Busters started just over 2.5 years ago. It has been going reasonably well until about 6 months ago when circumstances changed. This was communicated to Debt Busters and as part of the services they should have gone back to our creditors and renegotiated. Issue is every time we called, we were put to a different person. Starting the whole explanation process over and over and over again. To the point that the creditors were calling us directly to make arrangements – unfortunately a lot of them were not updated by Debt Busters. Following almost 5 months of battling with Debt Busters and their non-performance / feedback / actions, we were lucky to be put on to Iman Fredericks. Call Agents had no empathy and where not up to speed with events even to the point of actually blaming us, the client for their non-performance. She has been a blessing from the word go. Her customer service was on point. She heard what happened, made notes of the issues and basically set out to tackle them one by one. We were kept informed all the way and aware of any decisions we needed to make. I’ve been lucky to be able to have Iman assist us since then from time to time. Debt Busters, I hope you realize what a asset you have in Iman and should take a page out Iman’s book and look at how you could upskill the balance of your call desk to her level because if she ever leaves you, I personally feel you would loose clients left, right and center to wherever she goes.</div>