I want my money

Good day. I have app**** for debt review with debt busters. Which I canceled this happened in March 2023. I followed the cancelation process I7n never accepted the debit check however my account was still debited. Every month I need to call debit busters for assistance with a refund last month it took them 2 weeks for me to get my money back. This month my account was debited again. The consulting that assisted me was Simon Martine I also communicated to his team leader who has informed me that this will not happen again Rethabile Nohashe. I send them an email last month and last week to inform then that the debit will run again this month and that the Cancellation was not done. I have to wait again foe my money this month Simone said I should send him an email with my bank statement he still didn't call me ...

I just want to know is this the way you treat your customers? Am I forced to let debit orders go off from account with my approval???¿