I trust you with my affairs and now?

I do not have a team leader/relationship manager that I can contact and that will look after my portfolio. This is non existent. This was a service that was suppose to be provided to me that is what I understood from the beginning . I have been send from pillar to post. +/- 11 different feedback from 11 different people. African Bank payments was suspended on one account for two months. It took your consultants 2 months to provide me with feedback. African bank is no threating to terminate the debt review in terms of section 88(3) of the national credit act. I have skipped one payment and made up for it . Your managers confirmed these payments was received and are showing in Hyphen. I am now accused of irregular payments that is why Africa Bank has the right to do this. My so called relationship manager Amanda took nearly a month to come back to me to advise what I need to submit for the debit order to run again. I did not even wait for her feedback to make payment via internet and submitted proof of payment. But now I am an irregular payer. So it does not matter what your people do, what feedback they give to the client , how long it takes to provide feedback or to confirm or resolve matters, at the end of the day it is your fault. Can this be resolved or can you advise how do I take care of my own payments because clearly debtbusters are not in the position to do that. I have knocked on Debtbusters door for assistance they are know to be the best debt collectors for 3 years now. What happened since my portfolio managers changed this is a disaster. My question. How do we fix AFrican Bank and how do I take my accounts away from you and rather pay it on my own. This will be more controlled . This year Debtbusters gave me more worries than anything else. I was told in the beginning that I can remove myself from Debtbusters at any given time no obligations. Please advise . Proof of payment was send to 5 different consultants